Return & Exchange Policy | Rug Town (U.S. Orders)
Returns & Exchanges
Free DFW drop-off/pickup available at Plano, TX store.
How to start a return
Contact us first
Please contact Rug Town Plano before starting a return so we can provide instructions and labels (if needed).
Return window
Returns are accepted within 10 days of delivery.
Return options
Ship back to our Plano store, or drop off in person at the store.
Refund timing
Once we receive and inspect the rug, your refund is issued within 2–3 business days to the original payment method.
Restocking fee: There is NO restocking fee.
FAQs
Do I need authorization? Yes—please contact us before sending anything back so we can confirm the quickest path to your refund.
Exchanges? We can assist with exchanges for size/color; just mention it when you contact us.
Return shipping costs? We’ll confirm options when you contact us; drop-off at the Plano store is always available. Return shipping cost will be born by the customer.
This policy applies to online purchases from Rug Town Plano.