U.S. Shipping & Delivery Policy | Rug Town
Ships quality rugs nationwide.
Free in-store pickup (DFW) available.
🚚 Fast Shipping   📦 Careful Packaging   🏬 Store Pickup   ✉️ Tracking Included
Processing Timeline
1. Order Confirmation
Orders are confirmed automatically. You’ll receive an email with full order details right after checkout.
2. Packing & Handling (0–1 business days)
Most rugs are packed and handed to the carrier the same day or next business day. Oversized or delicate rugs may need custom protective wrapping.
3. Transit Time (1–4 business days)
Typical delivery across the contiguous U.S. takes 1–4 business days, depending on rug size, carrier, and destination.
4. Tracking
Tracking is emailed as soon as your order ships. Check spam/promotions if you don’t see it.
Shipping Options
Standard Ground: Automatically selected at checkout.
In-store Pickup (Plano): Select pickup at checkout. We will notify you when your rug is ready.
Shipping & Tax Costs
Shipping and tax are already included in our prices. No hidden fees.
Packaging
All rugs are rolled, wrapped, padded, and sealed to protect fibers and edges during transit. We recommend unrolling the rug upon arrival to relax any creases.
Delivery Issues
If your package is delayed, lost, or arrives damaged, contact us within 48 hours so we can assist with a replacement or a carrier claim.
Need it by a specific date? Message us and we’ll confirm the best option.
This policy applies to online purchases from Rug Town Plano.