U.S. Shipping & Delivery Policy | Rug Town
Ships quality rugs nationwide. Free in-store pickup (DFW) available.
Processing time
Order confirmation
Orders are confirmed automatically. You’ll receive an email with your order details.
Packing & handling
Most orders ship within 1–2 business days. Oversize/fragile rugs may need an extra day for custom packing.
Transit time
Typical delivery is 5-7 business days within the contiguous U.S., depending on size, carrier, and destination.
Tracking
Tracking is emailed as soon as your order ships. Check spam/promotions if you don’t see it.
Shipping options
Standard Ground: Automatically selected at checkout for most orders.
In-store Pickup (Plano): Choose pickup at checkout and we’ll notify you when it’s ready.
Shipping and Tax costs
Shipping and Tax is already included in our price.
Packaging
Rugs are rolled and wrapped to protect fibers and edges. Please unroll upon delivery to relax creases.
Delivery issues
If your package is delayed, lost, or arrives damaged, contact us within 48 hours so we can help with a carrier claim or replacement.
This policy applies to online purchases from Rug Town Plano.